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Product Support  

In order to provide support, product companies need to created dedicated support teams that can quickly respond to the customer's situation by providing effective solutions.

CI has been providing maintenance & support services for accounting products for around 10 years and enabled the client to focus on the core product development activity. CI's product support team consists of business analyst's who are domain experts and technology experts.

Product support is mostly on a long term engagement model where CI understands the support requirements and training people handling support appropriately. CI provides the following support services:

  • Response Time Driven Support
  • Proactive Support
  • Troubleshooting & Continuing Maintenance Support

 


 

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Customer Speaks

We hired Parthasarathy to build a custom application to work with getting data in and out of QuickBooks Enterprise for a client and additionally hired him to work on custom QuickBooks applications for a major conversion we performed for a client's move to QuickBooks Enterprise.

His products were great, a good value and he was extremely responsive. He followed up timely and was able to do a quick turnaround when we were in need. I would recommend his services to any and all.
Top Qualities: Great Results, Expert, Good Value

Jeff Siegel
Partner, Siegel & Associates LLC